FAQ

3 good reasons to buy on Antica Fornace Shop:

QUALITY: All our products are authentic, organic and come exclusively from our own farm.

100% Toscano: our Oil has got the protected designation of origin”TOSCANO IGP”. 100% Toscano IGP certifies the authenticity of our Product, the origin and the processing method.

ADVICE: on each product details you will find all the details regarding the flavor, aroma and recommended combinations.

Yes, to make a purchase you need to register on the site. You can still browse as a guest user or register by following the simple registration procedure.

Once the order is complete, you will receive a confirmation e-mail to the e-mail address provided during registration, which contains a summary of your order and its reference number.

If you haven’t received the email, check the “Spam” or “Junk” in your mailbox, if you use a Gmail address, check the “Promotions” folder too.

If you do not receive any email within 6 hours of placing your order, please contact our customer service.

Payments accepted are:

• Credit card
• Stripe
• Wire transfer
• PayPal

Payment for purchases in our store is completely safe.The payment systems (or “payment gateways”) on which we rely are PayPal and Stripe, which manage payments by credit card and payments with a PayPal account. Payment data is transmitted directly to the payment platform via a secure encrypted connection using the SecureSocketLayer (SSL) protocol. For this reason, our shop will not be aware of it at any time during the purchase process.

Payment data is transmitted directly to the payment platform via a secure encrypted connection using the SecureSocketLayer (SSL) protocol. For this reason, our shop will not be aware of it at any time during the purchase process.

If you choose to buy by wire transfer, remember to pay within 3 days from the order date. If we have not received the payment after 7 days, the order will be canceled. Below you will find the summary of the data for the transfer:

Beneficiary: SOCIETÀ AGRICOLA LA FORNACE SAS
IBAN: IT 97 N 01030 71160 000000911231
BIC/SWIFT: PASCITM1Y79
Bank: Monte dei Pasci di Siena Ag. Santa Croce S/A
Purpose of the transfer: Please indicate the date and order number, which you will find in the confirmation email we sent you

Keep in mind that if you prefer to pay by wire transfer, your order will be processed after receiving the payment on our current account (usually within 1-3 working days after the transfer), so order processing times will be longer.